Our goal is to be as fair as possible, providing the best warranties available from any garage door dealer, with the fewest limiting conditions.
New Garage Door Installation Warranties
Standard Limited Warranties on New Garage Doors
Standard New Door Installation Labor Warranty: 5 Years Since we always aim to provide the highest quality workmanship, we back that up with a 5-year warranty on our labor installing your new garage door. If a bolt comes loose or a screw comes out of a wall, for example, and it is our mistake – not caused by damage, misuse or structural conditions – we will make a repair at no charge to you.
Standard Parts and Labor Warranty: 2 Years During the first 2 years after your installation, we will handle repairs caused by us or by the manufacturer at no cost to you, for parts still covered by a manufacturer’s warranty. If, for example, you have a broken spring after 1.5 years, we will replace that spring and not charge you for our labor, or charge for the spring, if it is still covered under the door manufacturer’s warranty. That repair would be completely free to you. Close to 100% of the doors we supply and install have spring warranties of 3 years and some have even longer warranties on the other parts, such as cables, pulleys and rollers. If the part is no longer covered by the manufacturer’s warranty, you will need to pay for the part, but not for our labor during this initial 2-year time period.
Standard Warranty For Parts Still Under a Manufacturer’s Warranty After the Initial 2-Year Period: After the initial 2-year period, we will work with you to replace any parts that are still under a manufacturer’s warranty, doing our best to obtain replacement parts from the manufacturer at no cost to you, charging only for our labor to handle the repair. At the time of this writing (10-7-2022), our labor rate is $107.85 per hour with a 1 hour minimum, pro-rated after the first hour in 10 minute increments, rounded down. For example, if a spring is covered by the manufacturer for three years, but breaks after 2.5 years, we will do our best to source that spring for you from that manufacturer and would only charge you for our time involved in making that repair. We have great relationships with our suppliers and obtaining replacements for damaged parts that are still under their warranty should be easy and seamless in the majority of cases.
New Garage Door Opener Installation Warranties
Standard Limited Warranties on New Garage Door Openers – These are Similar in Many Ways to Our Garage Door Warranties
Standard Parts and Labor Warranty: 2 Years During the first 2 years after your installation, we will handle repairs caused by us or by the manufacturer at no cost to you, for parts still covered by a manufacturer’s warranty. If, for example, you have a bad logic board in your opener after 1.5 years, we will replace that board and not charge you for our labor, or charge for the board, if it is still covered under the opener manufacturer’s warranty. That repair would be completely free to you. If the part is no longer covered by the manufacturer’s warranty, you will need to pay for the part, but not for our labor during this initial 2-year time period.
Standard Warranty For Parts Still Under a Manufacturer’s Warranty After the Initial 2-Year Period: After the initial 2-year period, we will work with you to replace any parts that are still under a manufacturer’s warranty, doing our best to obtain replacement parts from the manufacturer at no cost to you, charging only for our labor to handle the repair. At the time of this writing (10-7-2022), our labor rate is $107.85 per hour with a 1 hour minimum, pro-rated after the first hour in 10 minute increments, rounded down. For example, if a logic board is covered by the manufacturer for 5 years, but breaks after 2.5 years, we will do our best to source that board for you from that manufacturer and would only charge you for our time involved in making that repair. We have great relationships with our suppliers and obtaining replacements for damaged parts that are still under their warranty should be easy and seamless in the majority of cases.
The Limitations on Our Limited Warranties:
These Warranties are Not Transferable. This includes transfer from one homeowner to another homeowner, or from a builder/contractor/flipper/etc to a homeowner.
Items with Manufacturer Warranties Shorter Than 2 Years Reduce Our Warranty To the Same Time Frame. Remote controls, keypads, and battery backups, for example, are generally warrantied by the manufacture for a period of just one year. These one-year warranties limit all of our warranties on those items to a period of one year.
Issues with Obstruction or Misalignment of Safety Sensors are Not Covered By Warranty. If your safety sensors are obstructed (by a leaf, a garbage can lid, a spiderweb, etc) – or are misaligned – and we come out to your house to rectify this simple issue, we will, unfortunately, need to charge our minimum 1 hour labor charge, since we do not have any control over safety sensors getting kicked by family members or workers, items in the garage blocking the sensors or similar issues. We definitely recommend that you visit www.doorsdoneright.net/sensors for instructions on how to fix this simple problem by yourself for free. The rules of our standard warranties and the manufacturers’ warranties would apply to most other causes of safety sensor issues, such as wiring issues or part failure.
The Equipment Must be Properly Maintained and Inspected, according to the Doors Done Right preventative maintenance and safety inspection schedule. This is critical, especially for large/heavy doors, doors with specialty tracking such as high lift tracking, and doors that are used as the main way into and out of the house. The Doors Done Right maintenance schedule can be found here: https://www.doorsdoneright.net/maintenance/
We Do Not Warranty Small, Third Party, Easily Sourced Items That We Supply for Free or at a Nominal Charge: We do not warranty light bulbs or batteries that we supply, for example
Some Links to Our Manufacturers’ Warranties
There are many important limitations and conditions on the manufacturer’s warranties. You can see details in their warranties at the links below. If, for any reason, these links become broken, please Google the manufacturer’s name and the word “warranty” along with your model number.
Clopay Warranties: https://www.clopaydoor.com/residential/buyingguide/residential-warranty-information
CHI Warranties: https://www.chiohd.com/support/warranty
Amarr Warranties: https://www.amarr.com/us/en/garage-doors/get-support/residential-garage-door-warranty-services/find-a-warranty
Level 1 Warranty On New Garage Doors
Our Level 1 warranty voids/supersedes our standard warranty if/when it applies. This warranty applies only when it is explicitly stated in your estimate or invoice or if your door(s):
- Are unusually large:
- This includes doors over 16′ wide (less than 1% of the doors that we install)
- This includes doors that are over 8′ high (less than 1% of the doors we install)
- Are unusually heavy:
- Doors that weigh over 300 lbs (less than 1% of the doors we install)
- Overlay-style (generally 4-layer) garage doors greater than 10′ wide (less than 3% of the doors we install)
- Wood doors (less than 1% of doors we install)
- Are Installed with Specialty Tracking
- Including high lift and vertical lift (less than 1% of doors that we install)
Level 1 warranty is a 1-year warranty on our installation labor only. Under this warranty, we will work with you to replace any parts that are still under a manufacturer’s warranty, doing our best to obtain replacement parts from the manufacturer at no cost to you, and if we are successful in doing so, charging only for our time/labor to handle the repair. We have great relationships with our suppliers and obtaining replacements for damaged parts that are still under their warranty should be easy and seamless in the vast majority of cases. At the time of this writing (10-7-2022), our labor rate is $107.85 per hour with a 1 hour minimum, pro-rated after the first hour in 10 minute increments, rounded down.