If you want us to fully set up your myQ system, we need a lot of sensitive information:

In order to download the app to your phone, we need:

• Your phone
• Your phone password, if/when the screen shuts off while we’re working on this
• Guidance on where to find your app store on your phone
• Access/password to your app store

In order to set up a myQ account for you, we need:

• Your email address
• Access to your email account to confirm your account/your help finding your email account in your phone
• Possibly your email password (depending on how we’re accessing your account)
• Your preferred myQ password
• Somewhere to record your new password for you

In order to connect the opener to your WiFi, we need:

• Your WiFi name
• Your WiFi password

Since the myQ system is designed to be easily set up by the homeowner and because of the amount of personal information that’s required is excessive (in our opinion and most other’s), our techs are not trained in setting up the myQ systems. The demand for it is just so close to zero that it does not make sense.

If you run into problems setting up your myQ, Liftmaster and Chamberlain provide comprehensive technical support and can make changes to accounts that we cannot, such as resetting them. Liftmaster/Chamberlain myQ tech support phone number: 1-800-528-5880